My personal advice would be, yes we do have incidents when clients request refunds (often for reasons of falling out with the person that they have bought them for…girlfriends/boyfriends breaking up etc.). In terms of the commission that isn’t a problem, business policy is that if you generate income from the lessons than commission is created, if you make no money then no commission is created – so in this case if you were to refund a client then I would refund you the commission on that clients lessons (or more likely deduce the refund amount from the next months payment). The more likely thing we find that happens if that the receiver doesn’t claim their lessons for months/years and turns up one day demanding their lessons…I would therefore recommend a 3 month expiry date to take your first lesson. That said it really is something to play by ear as lets say Student A is suddenly admitted into hospital it seems very harsh to prevent them from taking their £100 worth of lessons as they didn’t make it to their first one due to serious illness etc. Interested to hear what other teacher think/have done this year 🙂
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Christmas Voucher Policies? (All Teachers)
I also wanted to ask a question about your experience with packaged lessons as I have sold a few on the run-up to Christmas. Hopefully I will not have to worry about this but I was just wondering if you had anybody requesting refunds? What’s MGR Music’s position in terms of this? Would it maybe be an idea to mention on the website that these packages are only refundable for a limited period of time? (i.e. 2 weeks after purchase?). As I said, I haven’t had anybody contacting me yet but knowing how it works sometimes with other “Christmas Presents”, I thought it would be good to have a clearer idea before any issue arises (hopefully not!).
This question was sent by Alberto to Matthew & adapted and reposted here by Matthew due to the relevance he felt it had for all teachers. If you have sold Christmas Vouchers what policies, if any, do you have in place?
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